Shipping & Return Policy — Ren Light

Shipping Policy

1. Order Processing Time

All orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time

Estimated delivery time:

Domestic (Indonesia): 2–5 business days
International: 7–14 business days (depending on destination and courier availability)

Please note: delivery times may vary due to courier delays, customs clearance, or unexpected conditions.

3. Shipping Rates

Shipping fees are calculated at checkout based on your location and courier selection.

4. Order Tracking

Once your order is shipped, you will receive an email containing:

Tracking number
Courier information
Tracking link

5. Incorrect Address

Ren Light is not responsible for delayed or lost orders due to an incorrect or incomplete address provided by the customer.
Please double-check your shipping information before placing the order.

Return & Exchange Policy

1. Eligibility for Returns

We accept returns or exchanges for:

Wrong item received
Defective or damaged product
Size exchange (if stock is available)

Return requests must be made within 7 days of receiving the item.

2. Conditions for Returns

Returned items must be:

Unused
Unwashed
In original condition and packaging
With all tags still attached

Items that do not meet these conditions cannot be accepted.

3. Non-Returnable Items

We do not accept returns for:

Sale/discounted items
Accessories (for hygiene reasons)
Items damaged due to misuse

4. Return Shipping Costs

If the mistake is from Ren Light (wrong or defective item), we cover return shipping.
For size exchanges or personal preference, customers are responsible for return shipping costs.

5. Refunds

Refunds will be issued to the original payment method once the returned item is inspected and approved.
Please allow 3–7 business days for processing.